Returns Policy
We understand that there may be an occasion when you find that you need to return an item to us, but before you rush off to the post office please read the information on this page. If you still have any questions then get in touch and we will do our best to assist you.
SPECIAL ORDERS
"Special Orders" are parts that we do not keep in stock and must be ordered on an individual basis. Speedy Spares orders these items from the manufacturer which normally takes a few days to receive before we dispatch them, however some difficult to procure parts may have an extended turnaround time or unforseen delays. The number of days displayed are working days which does not include weekends or public holidays.
Special Orders are not returnable and not cancellable
We will authorise the return of an item in the following cases
DAMAGED ITEMS
All items are packed appropriately and with recyclable/biodegradable packing where possible.
On receiving your goods, it is your responsibility to check the item on arrival in case of damage. If the parcel looks damaged or has been tampered with please sign "damaged". Otherwise Speedy Spares will not be able to make a claim against the carrier.
In some cases Speedy Spares will make a claim against the carrier due to damage in transit or missing deliveries, Speedy Spares reserve the write to hold payment until any claim(s) have been processed.
DUPLICATE OR INCORRECT ITEMS
You may return any duplicate or incorrect item sent to you as a result of our error for a full refund. We will refund your card once we have received and processed the item. In these cases we will also refund the cost of postage.
UNWANTED ITEMS
If you bought goods as a consumer that you no longer require Speedy Spares offers a 14 day return option to all customers in any event. Such items must be returned in original condition and in accordance with the packaging requirements below.
- Products must be returned at your cost with proof of delivery being available upon request.
- Any item returned to us that has been used or is not in original sealed packaging will be returned to you at your own expense.
- Original invoice must be supplied with all returns.
- Speedy Spares will not except returns for misdiagnosis.
- Goods returned under this option will be subject to a 25% restocking fee.
- Orders purchased that are considered "Special Orders" are not returnable.
All goods returned must be securely packaged and returned in equivalent packaging to that in which they were received. Speedy Spares cannot accept returns if goods have been damaged in transit as a result of inadequate packaging.
Do not write on or mark the product packaging.
Speedy Spares aim to have all returns processed (subject to inspection and acceptance) within 2 days of receipt. Please allow up to 7 days for delivery for goods returned by post.
Any goods rejected for return will be shipped back to you at your expense.